They just advised me of the Intel Puma 6 chipset issue and we were going to swap out my modem/router to a new one. The App always provides information of the device before it goes offline and help you troubleshoot that by providing required steps. My ring pro worked for about one day, then quit. Then you have the transformer VA variable that no one is talking about. If that doesn’t work, then reaching out to Ring might be the next option, just in case you have a bad unit. However, I sill have my Ring Pro doorbell. Issue: The Chime Pro isn’t extending the wifi signal. Reboot your phone by shutting it off completely for a minute or two and then trying another set up. Tap Chime Tones and make sure the Chime Volume is turned up. Reply, My ring door bell just crashes and will not connect to my phone no matter how many times I've tries to reset it, even the reset does not work, Andy t -

After all the troubleshooting hoops they made me jump through, they gave me a 35% discount on a new on. Poor/Lost WiFi Signal.

Update — We have personally seen the above two items work for others as it has for us, however, once in a while there are still the few that have issues beyond that. Ideally, the maximum distance between the router and your device is 20-25 feet with the Chime Pro about halfway between the Ring device and your router. This way, you will have no problem whenever you need to welcome your guests. He can also be found frequently in the nearby mountainous ranges, scrambling rocks and rappelling down large sections.
12/14/2018 Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. On your Wi-Fi settings page, look for Ask to Join Networks. Locate the reset button under the faceplate.
Note: You must enter your wifi network name exactly as it appears in your network list including spacing and capitalizations. Ring Doorbell Pro problems Hi Yesterday we had Wifi problems and after a restart the doorbell would not connect to the wifi, tried to reconnect without any luck (hard reset, restarted the router). Go to your settings and select Cellular. The icon shaped like a bell represents an alert if someone rings your doorbell. Make sure that you’re within a few feet of your router when you’re setting up. Close other apps that might be running in the background, interfering with set up. As long as the battery is in good health, then there should be no reason to switch to going wired with a transformer. ajton - I still have it becuase; 1) it seems that all smart doorbells have problems (Ring, Nest, etc.). Also, consider the fact that it is having to pass through the door/wall to reach the doorbell. If you’re not sure whether any Ring device you own is 5 GHz enabled, connect to a 2.4 GHz network.

The main differences between the Ring Chime Pro (1st generation) and Ring Chime Pro (2nd generation) is that the Ring Chime Pro (2nd generation) has a sleeker, more modern look than the previous version, has a built-in nightlight, and allows you to connect to both a 2.4 GHz network and 5 GHz wifi networks. I don’t want to go from one to the other; 2) Ring has been very helpful in trying to resolve my issues. The Ring Chime Pro (2nd generation) can connect to 2.4 GHz or a 5 GHz network. Unable to loosen screws to charge Ring!!!! You can also set up different Chime Tones for different events, such as a motion alert and doorbell ring.

Therefore, ensure that the microphone has been enabled on the device, by going to the Ring Doorbell app and toggling the microphone button. Learn how your comment data is processed. You can also hold down the reset button for 10 seconds and release it to power cycle the Chime Pro.

None of this worked so even deleted the device from the app hoped would reset the device, no!!

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