leading edge of guest needs and expectations, meaning they can drive a Please contact Global Support if you need to get access. shout to be given a temporary password. voicemail Both are available for help with strategic questions and support, but also have many specialist groups that they can reach out to for additional support as needed, including Operations, Revenue, Sales, Food & Beverage, Quality, Training, Design and Technology. If you don’t have a Our experienced Franchise Development Team has the tools, knowledge and industry connections to help you identify the right growth opportunities and brand fit with IHG®. Powerful revenue delivery systems and efficient operational processes enhance contribution and drive revenue, while our seasoned, professional teams provide essential guidance, tools, and training. Click and request application access, Change password, unlock account, enrol security questions, Submit time off, manage resources, view org charts, update KPOs, Request new or replacement VPN token, For owners operating a full-service hotel brand, our food and beverage experts provide established solutions and offer consulting on proven custom concepts. Likewise, IHG Connect provides hotels with industry leading Bandwidth and Wi-Fi solutions and is the foundation for launching a best in class connected room experience, IHG Studio. Every owner and property is provided support from ramp-up to training to day-to-day operations.

powerful demand drivers. For any other application click the link below.

It's our repository of user guides and 'how to' videos for publishing and reporting usage analytics for content on Merlin.

IHG brand marketing provides differentiation and awareness for our portfolio, allowing our brands to stand out from the competition both globally and in our hotels’ respective local markets.

Throughout the groundbreaking, construction, and/or renovation process, our Design & Construction team provides skilled advice and expertise to help owners build the best possible hotel for their specific markets. questions

If you’ve enrolled with Self-Service Password Central, you’ll be able to answer your secret

order to Log back in with your new password, All corporate colleagues should refer to the following guide for, You will be asked to answer 3 of the security questions you selected

Create user accounts

Recent IHG and owner investments in foundational platforms, IHG Concerto™ and IHG Connect are delivering results and paving the way for regular releases of new powerful features to drive results.

The FPS Lead is the single point of contact for open hotels, while the Lifecycle Lead is the point of contact for new hotels and renovations.

IHG is leading the way in transforming the guest experience and delivering best in class business solutions for our owners.

click the application name to open a ticket.

reset token PIN. If you are experiencing a problem with one of the applications below, click the application name to open a ticket.

This support system provides our Owners and General Managers a breadth of knowledge and resources in all areas of the business that can be used as needed to help hotels operate successfully.



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