Check for jammed notes or blocked sensors. Clean dispenser and cassette. Otherwise the printer may require service. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an ‘Get Status’ command, EPP is down when it receives an ‘Clear Func Key’ command, 1. Clean dispenser and cassette. Customer should contact his or her financial institution. Check the Reject Analysis, this may help determine the cause. Note: If the modem is defective, this error will most likely occur frequently. Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Check CS3 Sensor BKRT 3. Initialize 2. Clean dispenser.
Initialize after Reset Power 2. If roll is ok, then try the reset button on the printer. Remove dust in CS1A, CS1B Sensor 5. Remove a jammed note at the position of the CS13 sensor 3. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Check all wiring to mainboard. Inspect the cassette detection microswitch.
Paper of a lesser thickness is more prone to jamming. Complete the contact form below and we’ll follow up right away. Tried to dispense notes more than 5 times. MB2100T – The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Insert or re-insert the cassette(s). Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser.
Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Use a business card or stiff paper to clear jams. The CDU did not respond to its solenoid function check. Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS omitted (after total cash dispense amount in day close), FS omitted (after total non cash dispense amount in day close), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. for initializing modem before Modem Dial connecting.
Remove dust in CS1~CS4 sensor 3. Remove a jammed note between the tray and Cash Dispenser 2. Check for any CDU error codes and the number of notes dispensed to customer. Check the modem connection and the modem test. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Although webRMS successfully retrieved the journal information, it could not find the ATM's local time.
1. Verify that incoming phone line is plugged into “Line” rather than “Phone” on mainboard. CDU ROM does not match AP software. If persistent, it could be a defective modem. Check phone number.). Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. Straighten and shuffle cash in the cassette. Check the terminal setting from the host. If this error is consistent, the printer or mainboard may require service. CDU programming is not accurate or complete.
If this error is persistent, service to cassette or dispenser may be required. Contact telephone company, Use diagnostic or modem test to test modem. Something is detected on CS41A, CS41B sensor in initialization. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. In the message box please tell us exactly what you’re looking for. ?X?
Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4.
Use an electrical parts contact cleaner on terminals.
Note: If the modem is defective, this error will most likely occur frequently. Error reported during CDU initialization. Make sure you only are using 21# paper. Possibly dust or foreign object blocking sensor.
Sensor is located along the delivery path right before the reject bin. Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). Check phone number. Check telephone line connection. When “Low Cash Warning” is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. Call Our Office. Rearrange notes in Cassette 3. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Mount the retract box or open the box cover 2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Check second Dip Switch in Cash Dispenser B/D 3. There may be a note stuck in the upper part of the cash tray ramp. Verify that version of Mini-Bank Software matches host processor. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. One or two instances of this error does not usually indicate a defective part. Initialize after removing notes or dust over Gate 2. Remove any jammed paper and then reload. Do RESET at Operator Function 2. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Note: If the modem is defective, this error will most likely occur frequently. Check CS8 Sensor Cable 6. Replace Mainboard. Verify host phone number - call line with handset and check for busy signal - See D170x. CDU ROM does not match AP software. Go to shop. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1.
The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Check for notes in the Cash Dispenser. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect.
MB2100T - A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Check for notes in the Cash Dispenser. . Check the condition of the white plastic cassette retaining clips in the dispenser. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Verify the quality of the cash. All call appearances on the specified address are currently in use. Reconfigure denomination 2. Possibly dust or foreign object blocking sensor. Clean CS1A and CS13, 1. Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). Contact telephone company. Otherwise the dispenser may require service. ATM modem is receiving a busy signal when it dials out. Check abnormal clutch. Use an electrical parts contact cleaner to clean the terminals. Rearrange notes in Cassette 3. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Disconnected by rejected call from remote party Try again later. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. Reinitialize the ATM to put back in service. Usually caused by loss of battery power to the CDU mainboard. Set cassette #1 correctly 2. Move the vault switch forward to aid door clearance problems. Remove note from the CDU delivery path.2. Trying to dispense bills from 3rd cassette but the 3rd cassette doesn’t installed. 5. Try clearing the cash tray of notes or foreign objects. WebRMS has failed to dial into the ATM consecutively for more than 3 days. Remove any notes from path, verify amount of dispensed notes. MB1000 check condition of the clutch alignment screw.
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