Lobster was absolutely phenomenal and enormous....Great ambience too!More, I had heard so much about this place that I thought I had to go. Local sea-to-table ingredients cooked on the grill or wood burning oven. “It’s an open floor concept”, “He’ll get hair on other peoples food”, “We’ll get a ticket from the government”. I have a service dog. It's pretty far from the Tulum pueblo so you'll have to take a taxi from the main road. Are you sure you want to delete this answer? Our waiter told us about the menu and made sure to accommodate some allergies and food restrictions even though the menu is made by the Chef daily, they were able to make sure we had a great meal. We left very satisfied and even had to take some of our food to go as we were to full already. I have a service dog. After arriving today we lined up promptly at 6pm to wait for a table. the appetizers were mouth watering and then came a huge lobster for only 90 dollars! We asked for the manager and this shirtless teenager shows up to insult us again. Pesos only. I would love to be able to leave a review about the food, but unfortunately, I was not allowed entrance tonight due to my disability. If you can’t be bothered to go through the stress of getting a booking here, check out all the other great spots on my foodie map of Tulum.

We use only sustainable fishing methods to ensure a thriving and healthy aquatic life. Trust me, after 60,000+ readers I’m sure this is not the idea of the consumer experience you have in mind coming all the way to Tulum...Stay away.More. Had one of our favorite meals in Tulum here. Hartwood, Tulum: See 1,896 unbiased reviews of Hartwood, rated 4 of 5 on Tripadvisor and ranked #103 of 580 restaurants in Tulum. Menu changes daily based on availability of ingredients.Dinner only. We volunteered several cards to settle the bill but the waiters started to insult us for not carrying cash. An 8 pound miniature dachshund. Like I said, this was the ONLY location in the Mexico, the US, or Argentina that has denied us access. Like I said, this was the ONLY location in the Mexico, the US, or Argentina that has denied us access. We ate every last bite and unfortunately didn’t have room for their icecream creation of the day. The “Overpriced” and “no credit cards” combination means a lot of cash, which is not particularly smart in Mexico and much less in Tulum, where safety is far from ideal. Management, I really hope you speak with your hostess and explain to her that not all disabilities are visible, and refusing a service animal is discriminatory. more. Management, I really hope you speak with your hostess and explain to her that not all disabilities are visible, and refusing a service animal is discriminatory. the appetizers were mouth watering and then came a huge lobster for only 90 dollars! years ago. Pesos only. The food and cocktails were delicious and you could truly taste the freshness of the ingredients. I explained he was a service dog, showed his paperwork and service card and the excuses began. As a way of background, I am an insulin dependent diabetic and I have life threatening extreme drops in my glucose levels. We will be back on our next trip to Tulum! Prices are some of the highest we paid in Tulum but we believe it’s worth it and if you are looking for a special treat, this is it! Highly recommend. Solar panels, power our lights and music and every other little thing that keeps the restaurant running. Terrible is an understatement. NEW HOURS AS OF NOVEMBER 6, 2019: 5:30 TO 10:00PM DAILY:CLOSED MONDAY AND TUESDAY. Also we felt very safe since the restaurant is open air and all staff wears face masks, during our time in Hartwood we really enjoyed ourselves and the atmosphere. All cooking is done by open fire within our hand made wood burning oven and grill. Dinner only, Wednesday to Sunday. Vegetarian Friendly, Vegan Options, Gluten Free Options, Reservations, Outdoor Seating, Seating, Serves Alcohol, Full Bar, Table Service, Mirko & Luna Candlelight Yoga Tulum Mexico. Our food was unbelievable (recommend the pork ribs) and the cocktails topped it up, the staff were really friendly, can’t wait to go back! Throughout the week, we travel hours into the interior of the Yucatan to markets and farms where we collect ingredients that allow us to offer our customer a new and exciting taste of a community that has existed for centuries. We volunteered several cards to settle the bill but the waiters started to insult us for not carrying cash.

Extremely disappointed in this place’s level of investment in its staff. An open-air restaurant located on the jungle side of Tulum's beach road. We will be back on our next trip to Tulum!More, what can i say....its a vibe and the food is on another level. Get quick answers from Hartwood staff and past visitors. We were greeted tonight by the hostess who saw our trained service animal with vest, she immediately said pets would not be accepted and she advised us to tie him up next to the entrance as the restaurant typically advises patrons. The only reason I came to Tulum was for hartwood and it was worth it. Had one of our favorite meals in Tulum here. Hopefully this wont happen to any other customers. Loved our experience here. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. We are allowed to fly together, allowed into national parks, museums, natural reserves, beaches, cenotes, police protected areas and every single other restaurant in Tulum.

Thank you Hartwood for being a great getaway and a real experience in Tulum!More, I usually do not spend too much time and words on negative reviews but this place earned every one of them. let you know they don’t take credit cards.

I explained he was a service dog, showed his paperwork and service card and the excuses began. By necessity, we consider sustainability first and foremost in all our work and in every decision at the restaurant. Trust me, after 60,000+ readers I’m sure this is not the idea of the consumer experience you have in mind coming all the way to Tulum...Stay away. I stuttered an explanation on my condition in front of guests waiting and other restaurant staff members to no avail. whenever i come to Tulum, it is a place I always dine, This is the version of our website addressed to speakers of English in Canada.

Does Hartwood require a pre fix menu for large parties (13)? Hartwood is a good restaurant, but it’s not a must-visit kind of experience in Tulum. Reservations at Tulum’s most famous restaurant are an absolute must. Arriving to the restaurant the hosts are very friendly and helpful too, they quickly offered us a drink while waiting 5 min for our table to be ready.

We accept reservations one month in advance (e.g. Note: your question will be posted publicly on the Questions & Answers page. We asked for the manager and this shirtless teenager shows up to insult us again. We will be back on our next trip to Tulum!More, what can i say....its a vibe and the food is on another level.

Even though it was short notice, the reservation team (Polina) was very helpful to find a table for us and gave us information for our...booking like restaurant being cash only, estimated price points, nearby parking lots, cash withdrawals in town, etc.

He is trained to alert me about any sudden changes in my glucose level. Also we felt very safe since the restaurant is open air and all staff wears face masks, during our time in Hartwood we really enjoyed ourselves and the atmosphere. Does Hartwood require a pre fix menu for large parties (13)? The Lesson for Hartwood. It reflects very poorly on this establishment. Terrible is an understatement. Prices are ridiculous for what it is, I’m mean it’s good but not crazy good.

hope that helps, Continue your visit to www.tripadvisor.co.uk, 6 Affordable Fall Vacations to Book Now | Jetsetter, How to do Mexico's celebrity beach resort Tulum on a budget, Carretera Tulum-Punta Allen, Tulum 77717 Mexico.

hi how do you make reservations in this restaurant????? An 8 pound miniature dachshund. Hotels with Complimentary Breakfast in Tulum, Hotels near (PCM) Playa Del Carmen Airport, American Restaurants for Families in Tulum, Caribbean Restaurants with Outdoor Seating in Tulum, Fusion Restaurants with Outdoor Seating in Tulum, Restaurants for Special Occasions in Tulum, Restaurants with Outdoor Seating in Tulum. Good service. I explained he was a service dog, showed his paperwork and service card and the excuses began. Where to start with this outdoor restaurant surrounded by jungle and stars. booking like restaurant being cash only, estimated price points, nearby parking lots, cash withdrawals in town, etc. Menu changes daily based on availability of ingredients.Dinner only. Prices are ridiculous for what it is, I’m mean it’s good but not crazy good. Hopefully this wont happen to any other customers.More, Simply the freshest and best food in Tulum. Management, I really hope you speak with your hostess and explain to her that not all disabilities are visible, and refusing a service animal is discriminatory. Needless to say everything from ambiance, food and service were perfect! As a way of background, I am an insulin dependent diabetic and I have life threatening extreme drops in my glucose levels. The food and cocktails were delicious and you could truly taste the freshness of the ingredients. We are allowed to fly together, allowed into national parks, museums, natural reserves, beaches, cenotes, police protected areas and every single other restaurant in Tulum. Everyone else who was at the entrance waiting to be seated was in shock. Local sea-to-table ingredients cooked on the grill or wood burning oven.

Wood fired delicousness. Thank you Hartwood for being a great getaway and a real experience in Tulum! HARTWOOD IS OFF-GRID. Fix your online booking or remove it completely. Walk-ins are encouraged at any time. I don't think so, but will be difficult to organise. We were greeted tonight by the hostess who saw our trained service animal with vest, she immediately said pets would not be accepted and she advised us to tie him up next to the entrance as the restaurant typically advises patrons. Trust me, after 60,000+ readers I’m sure this is not the idea of the consumer experience you have in mind coming all the way to Tulum...Stay away. For starters, food and drinks are highly overpriced. Every doubt I had was answered. Great service. Hotels near (PCM) Playa Del Carmen Airport, American Restaurants for Families in Tulum, Caribbean Restaurants with Outdoor Seating in Tulum, Fusion Restaurants with Outdoor Seating in Tulum, Restaurants for Special Occasions in Tulum, Restaurants with Outdoor Seating in Tulum. I have a service dog. Terrible is an understatement. An 8 pound miniature dachshund. stop by if you’re in the area to see availability for same day, but more along the lines of a few days in advance . booking like restaurant being cash only, estimated price points, nearby parking lots, cash withdrawals in town, etc.



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